FAQs - Kushies Baby USA Inc

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FAQs

Buyer's Guide


REUSABLE VS. DISPOSABLE

Better for baby - Kushies diapers feature innovative fabrics designed to keep baby's skin feeling dry and comfortable unlike chemical laden disposables. Cloth diapering is the healthiest diapering choice you can make for your baby!

Eco-friendly - Kushies diapers are 100% washable and reusable unlike disposable diapers that are used once and then thrown away!

Cost Savings - Kushies diapers cost less than disposables throughout baby's diapering years. Cloth diapering will save you a ton of money!

Convenience - Kushies diapers are as simple to use as disposables, easy to care for, and can be used day and night, at home or on the go. And unlike disposables, you'll never run out!

Fashionable - Kushies diapers are available in a rainbow of adorable colors and prints. No disposable diaper can compare with that!



RECOMMENDED QUANTITIES

Diapers: 20-24 per size

Diaper Wraps: 4-6 per per size (for use with fitted, flat, or pre-fold diapers)

Pocket Inserts: 2 packages

Boosters & Liners: 2 packages

Flushable Liners: 3 rolls (100 sheets/roll)



GENERAL GUIDELINES

AIO & Fitted Diapers

  1. Ensure the leg opening is snug by stretching the diaper out while fitting on your baby. Adjust and fasten at the waist for a comfortable and secure fit.
  2. Fitted diapers require a separate diaper wrap for leak protection, ensuring the diaper is completely tucked inside to prevent leaking and wicking.

Flat & Pre-fold Diapers

  1. Fold according to directions on package or using your preferred method.
  2. Use with a diaper wrap for leak protection ensuring the diaper is completely tucked inside to prevent leaking and wicking.


WASH & CARE INSTRUCTIONS

Diapers must be washed prior to use. Fold tabs closed, remove any inserts, and store diapers in a dry pail. For soiled diapers, remove solids and rinse prior to storing. Wet diapers do not require rinsing. Wash separately from other clothing every 1-3 days.
  1. Cold rinse or soak cycle. No detergent.
  2. Warm wash - ½ to ¼ of the recommended detergent amount.
  3. Cold or warm rinse.
  4. Tumble dry low or hang to dry.

Do NOT use chlorine bleach. It weakens fabrics and will void the warranty.

Do NOT use fabric softener or pure soap. They leave a water-repelling residue on the diaper that affects the absorbency.

Do NOT dry on high heat or for prolonged periods of time. This can damage the fabrics and greatly speeds up wear.

Do NOT use the sanitize cycle (HE Machines) with Kushies diapers. The extreme high water temperature can damage the fabrics and will void the warranty. Diaper liners may be sanitized however repeated exposure to high heat may cause premature wear.



FREQUENTLY ASKED QUESTIONS

What detergent should I use? Use a quality detergent free of bleach and fabric softener. Use approximately ¼ - ½ of the recommended amount. Too much detergent can cause build-up and too little will not clean the diapers properly. If the diapers do not smell clean or smell strongly like ammonia, increase or decrease the amount of detergent you use as required. If baby develops a rash, adjust the amount of detergent and/or switch to another brand if needed. You may need to experiment with several brands to determine which works best for you.

How can I prevent leaks? Change baby frequently, ideally once wet and/or soiled whenever possible. If leaking occurs at the legs or waist, and the diaper is not saturated, adjust the fit as required and fasten snugly to secure. Ensure no clothing is tucked into the diaper. When using two-piece systems make sure to use a diaper cover that fits properly over the entire diaper. Adding Kushies washable liners or boosters will increase the absorbency as well as pad the diapers for a better fit if baby is small or in-between sizes.

How can I prevent diaper rash?Babies in cloth experience fewer rashes than those in disposables. Rashes can occur for a number of reasons including fever, illness, teething, allergies, detergents, etc. Skin wetness is the number one cause of diaper rash. Changing wet and/or soiled diapers immediately will help reduce the risk of diaper rash. Ensure diapers are thoroughly rinsed to prevent detergent build-up and/or switch detergent brands if needed. Apply diaper creams sparingly only as needed. Always use a diaper liner as creams can affect the absorbency of the diaper and are difficult to clean. Let skin breathe whenever possible. If rash is severe or persistent, check with your physician.

What is your warranty?Kushies diapers are guaranteed against manufacturing defects in workmanship and materials for a full 90-days when purchased from an authorized retailer and all use & care instructions have been followed. Please retain the original sales receipt and UPC/Bar Code as both are required as proof of purchase. For more information please contact a customer service representative at 1-800-841-5330.


To purchase a gift certificate for someone, click here.

To redeem the gift card, you can enter its unique code at checkout. This code isn't case sensitive. A gift card holds a balance, which can be spent over more than one order. Gift card balances are applied to the total value of an order, which can include taxes and shipping.

When you redeem a gift card, the checkout displays one of the following options:

  • If the balance available on the gift card is greater than or equal to the order total, then you can click Complete order.
  • If the balance available on the gift card is less than the order total, then you are prompted to choose a second payment method for the balance before placing the order.
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To find the product(s) you're looking for, you may (1) use the navigation menus on the top, left & bottom of our website. (2) type a keyword into the SEARCH box. If you have any trouble locating a product, feel free to contact customer service for assistance.


To navigate this website, simply click on a category you might be interested in. Categories are located on the top of our website. QUICK TIP: Place your mouse cursor over anything you think could be a clickable link. You'll notice that anytime you scroll over something that is a link, your mouse cursor will become a "hand". Whereas scrolling over anything that is NOT a link will leave your cursor as an "arrow". You may also type a keyword into the SEARCH box to quickly find a specific product. If you have any trouble locating a product, feel free to contact customer service for assistance.


After adding items to your cart, click the "View Cart" link at the top of this site to view your cart. At the bottom of the shopping cart you'll see a box where you may enter your coupon code.

Order Status


Click the "My Account / Order Status" link at the top right hand side of our site to check your orders status. Please note that you must have created a Kushies Baby USA Online account for this option. For anonymous checkout orders, please contact customer service for your order status.


Click the "My Account / Order Status" link at the top right hand side of our site to view orders you have placed. Then click the "Change quantities / cancel orders" link to find and edit your order. Please note that once an order has begun processing or has shipped, the order is no longer editable.


Click the "My Account / Order Status" link at the top right hand side of our site to track your order.


Click the "My Account / Order Status" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.


Click the "My Account / Order Status" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.


Click the "My Account / Order Status" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.


Backordered items are those which our suppliers are unable to predict when they will have more in stock, but as soon as they do, we will be able to ship the item to you.

Shipping


 

HOLIDAY DELIVERY SCHEDULE

We want your holiday gift to arrive on time as much as you do! Please order early to ensure your package arrives on time. For delivery by Friday, December 20 - please see the following deadlines:

SHIPPING METHOD

  • UPS Ground/USPS Flat Rate
  • UPS 3 Day Select
  • UPS 2nd Day Air

DELIVERY TIME

  • UPS Ground/USPS Flat Rate
  • UPS 3 Day Select
  • UPS 2nd Day Air

ORDER DEADLINE

  • UPS Ground/USPS Flat Rate
  • UPS 3 Day Select
  • UPS 2nd Day Air


*Shipping from New York. Please visit www.ups.com or www.usps.com for a list of transit days to your destination. Please be advised that Kushies Baby USA Online cannot be responsible for any shipping delays due to unforeseen circumstances that may arise.

HOLIDAY HOURS

Kushies Baby USA Online will be closed for the holidays from the following dates: December 20, 2020 ~ January 1, 2021 Please be advised that NO orders will be processed or shipped during this time. We will re-open on January 2, 2021. Kushies Baby wishes you a happy and healthy holiday season!

Kushies Baby USA Online ships only within the United States at this time.


During the checkout process you may choose any of our current payment options and continue to place your order. Please note that we will not ship your order until we receive payment from you.


Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices. We will ship your order shortly after we receive payment from you.


Please see our Terms & Conditions for complete details regarding our return policy.

Pricing and Billing


Click the "My Account / Order Status" link at the top right hand side of our site to review your orders. You may compare your order history on our website, with your financial records. If you have further questions or concerns, please contact customer service for further assistance.


Click the "My Account / Order Status" link at the top right hand side of our site to print invoices.


Credits usually take 7-10 business days from the time we receive your item(s).


Your credit card will be charged once your order has been shipped.

Guarantees


We value your privacy. Please view our Privacy Policy for complete details on how we use the information we collect.


Click the "My Account / Order Status" link at the top right hand side of our site to check your orders status. Please note that you must have created a Kushies Baby USA Online account for this option. For anonymous checkout orders, please contact customer service for your order status.


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